UPDATE on NEW PRACTICE ARRANGEMENTS:

Cassie will be moving to Vive Women’s and Family Health in Malvern from December 2026. Bookings for Vive will open in November and to be notified when the system opens, please put your name on the wait list at the bottom of the page.

Until December 14th, Cassie will be consulting from Juno Specialists in Richmond on Mondays and Thursdays. She consults by Telehealth appointments on Tuesdays.

Please note that files are not shared between the different practices without the written consent of the patient. Patients from previous clinics will need to sign a form prior to their appointment at Vive to ensure their medical records are released. This can be organised at the time of scheduling your appointment. Please ensure this form is filled in promptly to avoid interruption to your care.

If you are an existing patient, you can organise a transfer of records to Vive Women’s and Family Health by completing this form.

Do I need a referral to see Dr Cassie Kenna?

No - I am a general practitioner so you do not need a referral to make an appointment.

If you are seeing another practitioner, I welcome any correspondence from them that will assist in forming a collaborative team approach to your care.

How do I book an appointment?

Online bookings for Vive will be opening in mid-November and if you would like to be notified, please put your name on the wait list at the bottom of the page.

Currently new patients wanting an initial appointment will need to wait until bookings open at Vive but availability will be from 3rd December.

Online bookings for review appointments at Richmond (prior to December 14) can be made via the Juno website.

Please note that the online booking system only allows a limited number of bookings so if you cannot find any available times, or want to book something in advance, it is best to call the clinic to discuss additional available appointment times. Please note if you are looking for an appointment on a Tuesday, that these are only available as Telehealth. It is recommended to book routine review appointments in advance as there is high demand for appointments.

Do I need to attend the appointment in person or can I just do a Telehealth consultation?

I welcome both face to face appointments and Telehealth appointments. Face to face appointments are eligible for a Medicare Rebate and are the preferred option for new patients. Telehealth appointments are eligible for Medicare Rebates only under certain circumstances and if this is your preferred mode of appointment, please check with the reception team when booking to check whether you would qualify to receive a rebate. Women seeking an appointment for ‘reproductive health’ (eg PMS, perimenopause, menopause) or in the 12 months following a face to face appointment are usually eligible for Telehealth rebates. If you have a Telehealth appointment, you may be recommended to do a follow up appointment in person if you require an examination. Medicare requires an in person consultation for mental health care plans in most circumstances.

What are the fees for a consultation?

Please see fees page

Do you keep a waiting list as there is a waiting time to get an appointment?

FOR NEW PATIENTS:

Cassie will be accepting new patients at Vive in Malvern from early December. The online booking system will be available from mid November and you can sign up to be notified when bookings open at the bottom of this page.

Due to high demand, we keep a waiting list which is actively managed and earlier appointment times are often available when cancellations occur. If you have an urgent issue, please let reception know so this can be noted on the wait list.

EXISTING PATIENTS:

If you are an existing patient and are unable to find a suitable time online, please call or email our reception team at Juno Specialists. I set aside appointment times for existing patients to ensure they can be reviewed and some of these appointments are only available by contacting reception. You can also be added to the wait list which is reviewed regularly.

ALL PATIENTS:

For all patients, please talk to reception at Juno Specialists if you feel you have an urgent issue to allow us to provide a timely appointment.

If I have seen you at another clinic, how do I arrange for my files to be transferred?

Please note that files are not shared between the different practices without the written consent of the patient. Patients from Cassie’s previous clinics (Zest or Juno) will need to complete a short consent form prior to their appointment at Vive to ensure their medical records are released. This can be discussed at the time of scheduling your appointment or by emailing back the form to support@vive.net.au. Please ensure this form is completed in advance of your appointment to avoid interruption to your care.

What should I bring to my first appointment?

If you have a list of concerns or symptoms, please feel free to bring these along so we can work through the list.

It is helpful if you can bring a list of all your medications, supplements (names and doses) and allergies. If you have seen other practitioners and had some investigations, it will save time if you can bring along all relevant imaging/X-ray or ultrasound results as well as pathology test results.

What should I expect at my first appointment?

On making your appointment, you should be sent an online health questionnaire. Please fill this in prior to your appointment.

I aim to see all my patients on time but occasionally there may be circumstances out of my control that affect this. You are welcome to call ahead to check if there are any forseeable delays.

At your appointment, we will go over your current concerns, medical history and relevant family history as well as finding out a bit more about your lifestyle. I may need to do a physical examination before working with you to arrange a management plan.

Sometimes you may need to have further tests organised and the results of these can be discussed at a follow up appointment. You may be eligible to have the follow up consultation by Telehealth and I will advise if this is possible. Please ensure you follow up all results and don’t just assume they are normal.

If you require referral to another specialist or practitioner, I have a list of trusted colleagues to assist in your ongoing care.

Do you prescribe compounded bioidentical hormones?

I don’t currently prescribe compounded bioidentical hormones and my reasons for this are outlined here:

https://www.menopause.org.au/health-info/fact-sheets/bioidentical-hormone-therapy

I am very happy to talk this through in more detail at an appointment and provide you with alternative options which can include the pharmaceutical grade ‘body-identical’ hormones.

What if my problem is not women’s health related? Can you be my regular GP?

I see women exclusively for women’s health related services. If you have another medical issue that needs addressing during our consultation, I can refer you onto one of my trusted general practice colleagues. I recommend that you maintain an ongoing relationship with a general practitioner for other health related issues. If you don’t have a regular GP, we can discuss options at your appointment.

I spend many hours every year keeping up to date with the latest research and best practice in women’s health and my scope of practice is now focused on women’s health.

I am unable to provide regular acute and day to day general practice services. If you would like me to communicate with your regular GP about your management, then please let me know at the time of consultation and I can to send them letters and copies of results with your consent.

How long are your appointments?

All intial appointments are allocated 60 minutes in order to allow sufficient time to explore your medical history and all relevant issues. Women’s health issues are often multifaceted and require extra time to adequately assess and manage. If your issue is one that can be safely managed in a shorter time frame, you will only be charged for the time that the appointment takes.

Subsequent appointments are usually scheduled for 30 minutes.

Will my information be kept private and confidential?

I am committed to ensuring your privacy and confidentiality is protected at all times. Your personal information is professionally managed in accordance with all Australian Privacy Principles. Further information regarding the policy for consultations at Juno Specialists can be found at https://www.junospecialists.au/privacy-policy.

Further information for the privacy policy regarding use of this website can be found here.